NibVault support

Help with your collection.

Find answers to the most common questions or get in touch directly. Your catalogue is private, so support can never see it unless you deliberately choose to share something.

Quick answers

Your data

Where is my collection stored?

On your device. NibVault does not use an account or a remote collection database.

Backups

How do I keep a safe copy?

Open NibVault’s menu, choose Data & backup, then export the complete vault to a location you trust.

New device

Can I move my collection?

Yes. Export a vault backup on the old device, then restore that file on the new one.

Removal

How do I delete my data?

Delete individual records in the app, or remove NibVault from the device to remove its local app data.

Before you write

Including a few details helps make support faster:

  • Your device model and iOS or iPadOS version.
  • The NibVault version shown in the app.
  • What you were trying to do and what happened instead.
  • Any error message, ideally as a screenshot.

Please do not send a vault backup or personal photographs unless they are genuinely needed and you are comfortable sharing them.

Contact NibVault

For app support, privacy questions or accessibility feedback:

[email protected]